Customers details are stored in the client form. That data can be registered via the IMS Graphical User interface (GUI) or imported/linked via interface to a CRM application.

Customers Information

The following information can be registered in IMS:

  • Abbreviation
  • Full name
  • Address
  • Telephone number(s)
  • Contact persons
  • Connections/services
  • Locations
  • Equipment
  • Orders
  • Planned Works impacted to customer
  • Trouble tickets impacted to customer

These items can be opened directly from the customer page.

Secured data/Data Segregation

Some customer data may be sensitive data. In that case the data will be encrypted in the database and front-end (GUI). Only users with the correct user permissions can see the unencrypted data.