Customers details are stored in the client form. That data can be registered via the IMS Graphical User interface (GUI) or imported/linked via interface to a CRM application.
The following information can be registered in IMS:
- Full name
- Telephone number(s)
- Contact persons
- Planned Works impacted to customer
- Trouble tickets impacted to customer
These items can be opened directly from the customer page.
Secured data/Data Segregation
Some customer data may be sensitive data. In that case the data will be encrypted in the database and front-end (GUI). Only users with the correct user permissions can see the unencrypted data.