Customers details are stored in the client form. That data can be registered via the IMS Graphical User interface (GUI) or imported/linked via interface to a CRM application.

Customers Information

The following information can be registered in IMS:

• Abbreviation
• Full name
• Address
• Telephone number(s)
• Contact persons
• Connections/services
• Locations
• Equipment
• Orders
• Planned Works impacted to customer
• Trouble tickets impacted to customer

These items can be opened directly from the customer page.

Secured data/Data Segregation

Some customer data may be sensitive data. In that case the data will be encrypted in the database and front-end (GUI). Only users with the correct user permissions can see the unencrypted data.