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Order & Trouble Ticket Module
Order and trouble ticket management for superior performance

The order & trouble ticket module accelerates service delivery, issue tracking and resolution, with deep integration to operational workflows.

Trusted by:

Telecom Egypt
BC Hydro


National Grid
Open Fiber
TPX Communications
Ella Link
Red Iris
Surf Net

Automate key operational processes

Rapidly converting leads to cash and retaining valuable customers are the key challenges for any telecoms business. With fully integrated functionality, the order & trouble ticket management module gives you end-to-end operational control across the full lifecycle of your service portfolio.

Accelerate and enhance service delivery

Automate, validate, and secure data during the deployment lifecycle, across all departments in your organization, at every stage. Obtain enhanced efficiency for order acceptance and activation, network planning and provisioning, and for your supply chain – fully integrated with your inventory records.

  • Flexible order management process creation and optimization
  • Minimize recurring and manual tasks, and accelerate fulfilment
  • Track configuration and resources required for requested network services
single view screen

Easily track, manage and resolve customer, network and IT incidents

Bring all incidents together into a single, user-friendly trouble ticket system, fully synchronized with your inventory data. Different departments can create, update, and resolve all issues that are detected or reported. Align workflows with fault processes.

  • Automated service impact analysis correlated with inventory assets
  • Automated customer ticket prioritization and handling
  • Flexible fault management processes and optimization
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Take control of the complete lifecycle

Minimize time to market for new services and offers, while delivering services to customers faster. The order & trouble ticket module gives you full management and operational control, across the complete lifecycle, enhancing your market position.

  • Reduce fallout in order management processes
  • Fine-tune workflows and processes
  • Automatic lead time and SLA management
  • Support more complex and valuable service propositions

VC4-IMS Overview

Explore the next generation of network inventory
management solutions