Order & Trouble Ticket Module
Order and trouble ticket management for superior performance
The order & trouble ticket module accelerates service delivery, issue tracking and resolution, with deep integration to operational workflows.
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Accelerate and enhance service delivery
Automate, validate, and secure data during the deployment lifecycle, across all departments in your organization, at every stage. Obtain enhanced efficiency for order acceptance and activation, network planning and provisioning, and for your supply chain – fully integrated with your inventory records.
- Flexible order management process creation and optimization
- Minimize recurring and manual tasks, and accelerate fulfilment
- Track configuration and resources required for requested network services
Easily track, manage and resolve customer, network and IT incidents
Bring all incidents together into a single, user-friendly trouble ticket system, fully synchronized with your inventory data. Different departments can create, update, and resolve all issues that are detected or reported. Align workflows with fault processes.
- Automated service impact analysis correlated with inventory assets
- Automated customer ticket prioritization and handling
- Flexible fault management processes and optimization
