When you have thousands of leased connections, the yearly costs are high. In case of 2000 leased lines, the average monthly cost of 500 USD, is $ 1Mio per month, $ 12 Mio per year. When your organization doesn’t have the processes up-to-date, it may forget to cease leased connections when your customer stops or moves a service or get another type of connection.
The most common reason for a failing process is that the networks department does not use the same tool as the finance people who are responsible for ordering the leased lines. So, when the network changes, the networks team considers the work to be completed when their network connection is gone or moved.
Imagine how much you pay for redundant leased lines when the process / workflow tool is not informing finance. Leased lines are still leased from the other operator. Most operators do a manual check every year or so. Our experience is that this is NOT working.