Detect, track, report and resolve tickets from customers or network operators with user friendly trouble ticket system. Direct relation between Trouble Tickets and up-to-date network inventory data. Different departments – like customer support and network operations centers – are able to keep track of customer and network incidents by creating, updating and resolving any problems that have been detected or reported.
The integrated impact calculation helps to quickly determine the impact on customer services. Network Engineers and Customer Service have directly insight which trouble ticket needs their immediate attention. Smart automations help them do just that, with automatic ticket prioritization according to time left or status.