Manage and configure in house – that makes the VC4 solution unique
Keep track of all the tasks within your organization with workflow management solution integrated with your IMS.
Create and adapt workflows by yourself
Easy integration with your current systems, full set of API’s available (Rest and SOAP/XML)
Serial and parallel tasks
Trouble ticket management integrated
Can be used with and without the integrated inventory module
Manage and configure the workflow processes in house
The telecom world rapidly moves forward. Don’t wait for others to adapt your workflow processes. Create your own workflows for orders and trouble tickets.
With VC4 workflow management software, users with appropriate permissions can create and adapt processes:
relate tasks to department queues
relate tasks (make the workflow)
assign (existing and customized) fields per task
automate tasks, where appropriate
Workflow management has never been so easy
Get full control with easy adaptive workflows.
Manage your work order and workflow process and trouble ticketing. Create structured flows for:
Fault handling (trouble tickets)
Any other process within your company
The order & trouble ticket module has several functionalities which makes our IMS workflow extremely powerful:
Flexible process creation and adjustment
Order and trouble ticket queues
Main and sub tasks
Serial and parallel work streams
Decision points and loopbacks
Ability to accept or reject tasks
Automatic order and trouble ticket lead time management
Powerful report functionality
Direct relations to network items in your inventory, such as equipment, connections, services, locations, etc.
Use the workflow solution to automate tasks
Improve your business processes. Eliminate uncertainties. Get tasks done in a structured way from A to Z. Get direct insight into status and continuation of the proceedings. With this workflow solution, you can automatically:
relate circuit to port(s) on equipment
design service through network
create sub interface on IP/MPLS router/switch
relate IP addresses to equipment and ports
add card in equipment
provisioning of network services in your network
Manage and configure in house. That makes the VC4 workflow solution unique.
Contact us and we will show you how to get your ROI within a year.
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